You’ve built something real. Orders are steady, volumes are climbing, and the fulfilment setup that got you here is starting to creak. Bray Solutions is a UK 3PL built for brands shipping from around 30 to 40 orders a day upwards, giving you fulfilment that keeps pace without the chaos of a budget provider or the distance of a corporate giant. 

When brands come to us 

Most of the brands we work with don’t arrive at the start of their journey. They arrive at a turning point, usually one of these. 

• In-house fulfilment has hit its limit. Hiring more pickers no longer scales, the unit is full, and despatch cut-offs are slipping. 

• Your current 3PL is letting you down. Missed SLAs, surprise fees and slow replies are costing you reviews and repeat customers. 

• A warehouse decision is looming. A lease renewal or expansion has turned into a build-or-buy question. 

• Peak season exposed the cracks. Q4 showed you where the operation breaks, and you want it fixed before the next one. 

• You’re adding channels. Wholesale, retail, subscriptions or new marketplaces need fulfilment that can handle more than one order profile. 

• Returns are eating your margin. Volume has grown to the point where returns need a proper process, not a corner of the warehouse. 

If one of those sounds familiar, you’re in the right place. 

What scaling brands get from Bray 

Predictable dispatch at volume. Your orders go out accurately and on time, every day, so your customer experience holds up as volumes grow. We have a 99.98% stock accuracy, 20000+ monthly orders shipped and 70000+ handpicked items monthly. 

Returns handled properly. Returns are checked, graded and processed as part of the service, not as an afterthought, so stock gets back on sale and you can see what’s coming back and why. 

A named team who know your products. You deal with people who know your range, your peaks and your customers, not a ticket queue. 

Mid-complexity handled with confidence. Kitting, bundling, light special handling and timed deliveries are part of everyday operations.  

B2C first, with B2B alongside. Our operation is built around parcel dispatch at scale. If you also supply retailers or wholesalers, we handle that alongside your direct-to-consumer orders. 

Room to keep growing. Fulfilment that scales steadily with you, without the need to switch provider again in 18 months. 

Switching without the disruption 

Moving your fulfilment is a big decision, and the fear of disruption is often what keeps brands with a provider that isn’t working. We plan every move with you in advance, so your customers never notice the change. 

1. Fit conversation. We talk through your volumes, order profile, returns and where your current setup is falling short. 

2. Onboarding plan. We agree timings, stock transfer, integrations and a go-live date that avoids your busy periods. 

3. Stock in and systems connected. Your inventory is received, checked and set up, and your sales channels are connected to our systems. 

4. Go live with your named team. Orders start flowing, with your account contact on hand through the first weeks. 

Who we’re right for 

We’re the right fit if: 

• you’re an established brand shipping 30 to 40+ orders a day 

• your volumes are steady and growing 

• you’re primarily B2C parcel fulfilment, with or without B2B alongside 

• you need returns handled properly, not as an afterthought 

• you want a named team who know your products 

We’re probably not the right fit if: 

• you’re just getting started or testing a new product 

• you’re shipping a handful of orders a week 

• you need highly specialised handling at low volumes 

Brands we fulfil for 

We work across sectors, with particular depth in ambient food and drink, technology, games and leisure, and clothing. We’re also growing our work with wellness and supplement brands that need reliable ambient storage and fulfilment.  

Tell us about your volumes, your order profile and what’s not working today. We’ll come back with an honest view of whether Bray is right for you. 

FAQs about 3PL fufilment

How do I know when my brand is ready for a 3PL? 

Most brands we work with come to us when in-house fulfilment stops scaling: dispatch cut-offs slip, the unit is full, or peak becomes a scramble. If you’re shipping 30 to 40 or more orders a day with steady growth, a 3PL built for scaling brands will usually give you more consistency than adding staff and space yourself. 

How does a 3PL help scale an ecommerce operation? 

A 3PL takes on storage, picking, packing, dispatch and returns, so your fulfilment capacity grows with your order volume without new leases, hiring or equipment. The right partner also brings tested processes for peak periods and multiple sales channels. 

Can you take over from our current 3PL without disrupting customers? 

Yes. We plan the move with you in advance, schedule go-live away from your busiest periods, and transfer and check stock before orders switch over, so your customers shouldn’t notice the change. 

Do you handle B2B orders as well as B2C? 

Yes. Our operation is built around B2C parcel dispatch, and we handle B2B orders to retailers and wholesalers alongside it. 

How do you handle returns? 

Returns are received, checked and processed as part of the service, with stock returned to sale where possible and visibility of what’s coming back and why. 

Do you work with subscription brands? 

Yes, where volumes are steady and growing. Subscription brands benefit from predictable despatch cycles, which suits the way we run fulfilment.