Transport moves parcels. Logistics connects everything else. Discover how Bray Solutions’ Transport and Logistics team keeps 300 to 1,000 daily orders moving without a hitch. 

When a customer places an order on your website, they expect it to arrive on time, in perfect condition, and without any effort on their part. What they do not see is the chain of decisions and coordinations that made that possible: the inbound delivery scheduled to arrive without clashing with another container, the courier booking confirmed for the right service level, the pallet booking made for the retailer distribution centre with the precise labelling that prevents a fine. 

At Bray Solutions, our Transport and Logistics team manages everything from daily parcel volumes of 300 to 1,000 orders through to specialist international freight, retailer distribution centre compliance, and same-day delivery coordination. This article explains what that function covers, why each element matters, and what the commercial impact of getting it right looks like for the businesses we serve. 

Key Takeaways 

• Transport refers specifically to the physical movement of goods from one point to another. Logistics is the broader operational discipline encompassing planning, coordination, demand management, distribution, and procurement 

• Bray Solutions’ Transport and Logistics team processes between 300 and 1,000 orders on an average working day, rising significantly during bank holiday periods and peak trading events such as Black Friday 

• Inbound delivery management is as operationally critical as outbound despatch: poor inbound scheduling creates warehouse congestion, delays the goods-in process, and pushes back the point at which new stock becomes available for orders 

• Retailer distribution centre compliance is a specialist function requiring precise adherence to each retailer’s specific labelling, pallet configuration, and delivery window requirements, with financial penalties for non-compliance 

• Damage in transit claims are managed end-to-end by the Transport and Logistics team, from the initial notification through to final resolution, so clients do not have to absorb that administrative burden 

• International shipments outside Europe require specialist handling including route-specific quotes, customs documentation, and carrier management, all coordinated by the Transport and Logistics team 

Transport and Logistics: Why the Distinction Between the Two Actually Matters 

Transport refers to the physical movement of goods: by road, rail, sea, or air. Logistics is the discipline that encompasses the planning, coordination, and management of the entire flow of goods, from procurement and storage through to distribution and delivery. A business can arrange its own transport, but without the surrounding logistics infrastructure, a reliable carrier network alone is not enough to deliver consistent, on-time ecommerce fulfilment. 

Processing 300 to 1,000 Orders a Day: What That Actually Involves 

On an average working day, Bray Solutions’ Transport and Logistics team processes between 300 and 1,000 orders. Orders are processed both through direct integration with our WMS, where orders placed on clients’ ecommerce platforms flow automatically into the system, and manually where clients send order files by email or spreadsheet. The team manages the correct carrier assignment for each order and ensures that every order is correctly documented before it enters the outbound process. 

Why Inbound Delivery Management Is as Important as What Goes Out 

The Transport and Logistics team books all inbound deliveries for our clients, coordinating container arrivals to ensure there are no double-bookings and that there is sufficient time between each delivery for the goods-in team to unload safely and process the stock correctly. Bray Solutions’ target is for all inbound goods to be put away and available on the warehousing and storage system within 48 hours of arrival. 

Outbound Despatch: Daily Carrier Management Across Multiple Networks 

Bray Solutions ships orders daily through Royal Mail, DHL, DPD, and UK Mail. For larger consignments including pallet shipments, individual carrier bookings are made by the Transport team each day. 

International shipments to countries outside Europe require specialist handling. The Transport and Logistics team obtains route-specific quotes for destinations the client has not shipped to before, ensures the correct customs documentation is in place for each destination, and manages the booking process through to confirmation. 

Damage in Transit: Why End-to-End Claims Management Matters More Than It Appears 

From the initial notification of a transit issue through to final resolution, the Transport and Logistics team manages every stage of the claims process on behalf of the client. This means liaising directly with the carrier, providing the documentation required for the claim, following up on the investigation timeline, and communicating the outcome to the client. Carrier performance data is also monitored over time, with patterns of damage or loss identified and addressed proactively. 

Retailer Distribution Centre Deliveries: Where Non-Compliance Has an Immediate Financial Cost 

Clients who supply major retail distribution centres face a layer of logistics complexity that goes well beyond standard parcel despatch. Retailers impose specific and non-negotiable requirements on every delivery: correct pallet configuration, precise labelling to the retailer’s exact specification, timed delivery windows that must be booked in advance through the retailer’s own systems, and compliance documentation. Non-compliance results in financial penalties. 

Bray Solutions’ Transport and Logistics team manages DC deliveries as a dedicated function, ensuring every shipment meets the retailer’s specific requirements before the delivery leaves rather than discovering the issue at the distribution centre. 

The logistics and transport function is invisible when it works well and entirely visible when it does not. Late deliveries, missed DC windows, unresolved transit claims, and poorly coordinated inbound scheduling all create friction that costs time, money, and customer relationships. Bray Solutions’ Transport and Logistics team handles all of this as a core component of our 3PL service, so that the movement of your goods, inbound and outbound, is managed with the same precision and rigour as every other element of your supply chain operation. 

Get a free quote from Bray Solutions

Frequently Asked Questions 

Q: What is the difference between transport and logistics in the context of a 3PL? 

A: Transport refers to the physical movement of goods by road, rail, sea, or air. Logistics is the broader discipline encompassing planning, coordination, and management of the entire flow of goods, including inbound scheduling, outbound booking, compliance management, and carrier performance monitoring. Transport is one component within a wider logistics operation. 

Q: How does Bray Solutions manage inbound delivery scheduling for clients? 

A: The Transport and Logistics team books all inbound deliveries on behalf of clients, coordinating arrivals to prevent double-bookings and ensure adequate time between each delivery for the goods-in team to unload safely. The target is for all inbound goods to be put away and available on the WMS within 48 hours of arrival. 

Q: Which carriers does Bray Solutions use for outbound despatch, and how are they selected? 

A: Bray Solutions ships daily through Royal Mail, DHL, DPD, and UK Mail, among others. The carrier assigned to each shipment is determined by the product type, destination, size, weight, and required service level as specified by the client. For large or specialist shipments, individual bookings are made by the Transport team. 

Q: How does Bray Solutions handle damage or loss in transit? 

A: The Transport and Logistics team manages the full claims process from initial notification through to final resolution. This includes liaising with the carrier, providing the required documentation, monitoring the investigation timeline, and communicating outcomes to the client. Carrier performance is also monitored over time with patterns addressed proactively. 

Q: What is involved in managing retailer distribution centre deliveries, and why does it require specialist handling? 

A: Retailer DC deliveries require advance booking through the retailer’s own system, precise labelling to the retailer’s current specification, correct pallet configuration, and arrival within the booked delivery window. Non-compliance results in financial penalties. Bray Solutions manages DC compliance as a dedicated function to protect clients from these consequences.