Getting your Customer Support Ready for Christmas
Christmas is around the corner, and the key things we’re doing is prep for the seasonal influx of orders. Click [...]
A warehouse with productive warehouse staff is essential for good customer service – it ensures a fast and accurate shipping process.
When the team is productive, you guarantee to turn around orders much quicker. Resulting in happy customers and repeat orders. However, this isn’t just down to warehouse staff. Business owners will have to take charge of which processes, technology and layout are best for good warehouse staff productivity.
Upsizing your warehouse can be expensive. Before taking the leap, take a look at what space you already have and make better use of it. Adding shelves and can improve space dramatically. Try using different shapes and styles of racks to fit more products on each.
Review the warehouse layout. Stock items in a logical order. Rather than storing items alphabetically, place the most popular products closer to staff stations. This will ensure staff can grab them quickly.
Organisation in the warehouse is key. Even beyond the products stored. Organising warehouse staff stations improve productivity because workers will no longer have to waste time searching for tools. Make sure you set everything in order and keep clutter away! This will reduce time-wasting, errors and accidents!
A warehouse management system (WMS) can improve warehouse staff efficiency as it suggests the quickest methods for picking or put away. Embracing technology means you’ll have a neater, greener warehouse without the mass of unnecessary paper. Using barcode identification readers can minimise picking errors and improve accuracy.
How will you know what works and what doesn’t if you don’t have the knowledge and facts to work with? Asking customers for feedback is simple, yet can improve the way your business runs and will give your team a morale boost. Perhaps a survey via email or urging their clients to leave a review on your website will do the trick.
The team need just as much support as your business does. To encourage a happier workplace, you need to give your staff the confidence to want to progress and work hard.
You could offer incentives to keep them motivated or remind them they are doing a great job from time to time. A simple well-done is much appreciated! Regular meetings will show the warehouse staff that their opinions are valued. If employees feel appreciated they will be more inclined to get, the job done efficiently.
We integrate with a number of different systems.
Get in touch to find out how we can help.